Responsible Gambling

At Lucky Elf we are committed to safer gambling and to keeping play controlled and enjoyable for everyone in Canada. We take player protection seriously and provide clear tools and guidance so you can manage your activity, set limits, and take breaks when needed. If you ever feel play is becoming a problem, our team can point you to local resources and professional support.

Player protection principles

We promote responsible play by offering straightforward controls, clear account activity records, and access to help. Our approach prioritizes player safety, privacy, and voluntary use of controls. We expect all players to follow our terms and to use the tools available to manage time and spend.

Activity-control tools

In your account settings you can access a set of practical tools to manage your activity. These include deposit limits, loss limits, session reminders, and temporary account blocks. Most controls take effect immediately and are designed to be easy to change when you want tighter restrictions.

Deposit limits

You can set daily, weekly, and monthly deposit limits on your account. Lowering a limit is effective immediately. Increasing limits may be subject to a mandatory cooling-off period to help prevent impulsive changes.

Loss limits

Loss limits let you cap the total amount you can lose over a set period. Setting a loss limit gives you clearer control over your spending and appears in your account history for easy reference.

Time limits and account breaks

Session reminders and reality checks are available to notify you after a set time of play. You can also set short account breaks if you need time away; these breaks block activity without closing your account and can be tailored to your needs.

Self-exclusion

If you need a longer pause, self-exclusion options are available. Self-exclusion can be set for a minimum period of six months and longer durations are supported. During self-exclusion your account is closed for play and promotional messages are stopped. Contact our support team to arrange self-exclusion or to discuss reactivation steps once the period ends.

Signs of problematic behaviour

Watch for signs such as chasing losses, hiding play from family, spending more time or money than intended, or neglecting other responsibilities. If you notice these patterns in yourself or someone close to you, consider using account tools or seeking professional advice.

Tips for maintaining control

Set realistic deposit and time limits, use session reminders, avoid gambling when stressed or under the influence, and keep a clear record of activity. Share account access only with trusted people and review your activity regularly to stay in control.

Professional help and support organisations

If you need extra support, contact organisations such as Gambling Therapy, Responsible Gambling Council, or ConnexOntario. For immediate assistance please reach out to local health services or your provincial helpline. Our support team can also provide information and direct you to appropriate resources at any time.

For questions about safer gambling tools or to request account changes, contact our support via the help channel in your account or [email protected].